2017’s Biggest Trends in Business Chat
Finding the best platform to communicate within your company is an extremely important task, and one that should be performed carefully. While this may seem like a small detail, it can make the difference between getting a project done quickly or disaster— one caused by misunderstandings and lack of context between departments, partners and coworkers. Companies researching these services may have spotted these trends in business chat.
App developers are well aware of this situation and every day new solutions are being crafted with this in mind. While there are a lot of choices, there are also many tools and features that have gained popularity among chat platforms that are worth considering. Below, you’ll find a few of the most notable trends in business chat:
This one might not feel like a new perk, but the truth is that most chat apps didn’t count encryption as a default feature until recently. Even though apps like Telegram have always had it as a default, there were others, like the popular WhatsApp, that didn’t adopt it until relatively recently. The good news is that this is changing and particularly in the context of business chat apps, encrypted communications are becoming a must-have for most platforms. This means that, although you may have to ensure encryption is an included feature, there’s a greater chance that you can rest easier now that service providers are keeping an extra eye over your business’s data.
These are apps that have the objective of unifying every aspect of productivity solutions into one single platform, preventing the “platform entanglement” that is created when your company stacks up too many different tools in the same workplace. These apps often go by the term “all-in-one collaboration platform” or “collaboration messaging software.”
They usually join features like video chat, business messaging, file sharing, tasking and document collaboration into one single interface, allowing coworkers to access the same data and stay on the same page when accomplishing tasks and discussing important topics. Subscriptions vary, as well as the full list of services provided, but these are considered the ultimate productivity tools. Their implementation is not very complicated, so giving this kind of collaboration software a try should be worth it.
Smarter Video Conferences
Many chat apps have adopted video into their repertoire of features lately. Whether it is a Snapchat-like dashboard or just plain video chat capability, it is now easier than ever to stream video from most devices.
There have also been improvements in the things that can be shared in the middle of video calls and conferences. For example, many business chat apps have adopted the option of sharing files of any type from your device. Others, like the collaboration messaging software mentioned before even let you share your screen and collaborate on documents in real time.
Although there are definitely some standard business messaging features that are consistently implemented, 2017 has a number of less known features and valuable add-ons that any company could leverage. With a recent focus on all-in-one collaboration platforms, business messaging (or business chat) is beginning to take a shift, becoming a newer, more unified solution.