4 Enterprise Instant Messaging Perks to Tell Your Boss
Strong communication between business teams is imperative to effectively accomplishing tasks, projects and goals. One way of bridging the gap has been by utilizing enterprise Instant messaging solutions to ensure that colleagues, partners and collaborators are only a few seconds away.
However, a big problem comes into play when these enterprise messaging solutions aren’t company sanctioned. In other words, if there isn’t a single system allocated by the company to use for messaging purposes, it becomes difficult to know who can be contacted via what system, and even risky for the company for rogue apps to be downloaded.
There are some major perks to allocating a single business messaging solution across your organization and, if you’re the one proposing the change, a few main points that will resonate with your boss, executive team and company leaders.
1) Save Money and Space
The installation of a single, companywide app can represent an additional investment. However, enterprise instant messaging solutions will help to reduce the chaos of multiple messaging apps and allow for solutions that IT can vet for safety and effectiveness first. Not only can this act as an additional measure to cut down long email threads and replies, it can save money in the long run by saving time and increasing collaboration.
2) Support Remote Workers
By using a sanctioned business chat app, workers can communicate remotely for projects in a unified way, allowing them to be more productive when the situation demands out of the office tasks. Not to mention that enterprise instant messaging tools expand the reach of your services, allowing clients or employees establish a connection with your business from virtually any place with internet connection. With an increasingly remote workforce and the necessity for some employees to travel or work off-site, these can be major pluses.
3) Boost Productivity with Unified Solutions
If you look for business chat that is also an all-in-one solution, you can accomplish a number of goals with one app. These can often include tools, beyond business messaging, that include video conferencing, live document collaboration, file storage, screen sharing, etc. With the right solution, all of these can be found within a single, user-friendly interface. This type of app can not only provide your company with tools for today, but a solution to grow into as your company continues to expand.
4) Better Customer Service
Enterprise instant messaging doesn’t have to be only an internal solution. Companies can utilize business chat to communicate with their customer base as well, making their customer service/success teams readily available to help clients any time, with less hassle than a phone call or drafting an email. Not only can this help to increase customer satisfaction, it can also make it easier to track and document client-facing communication.
Business messaging is a necessity for today’s companies. By ensuring that there is a single solution utilized across your business, you’ll ensure that everyone knows how to get in touch with colleagues and team members and keep your company free of dangerous apps that may pose risks to your IT infrastructure. In the end, enterprise instant messaging can help you to grow, communicate more effectively and save the one currency you can’t get back— time.