The Problem with Unsanctioned Chat Apps
We all know that email tends to be the traditional way of sharing information within an organization. However, most companies have also opted to use business chat software to exchange quick messages and comments in a hurry. And with email becoming more and more of a time suck, this method of communication can often be more convenient for both the sender and recipient, especially considering the influx of emails that often get buried and lost.
With the right enterprise messaging software, organizations can become more responsive and collaborative. However, when it comes to chat apps that aren’t sanctioned by IT, there can be a number of drawbacks.
If messaging software is not tracked by the IT department, there is always a high risk that employees aren’t on the same page. In other words, it’s often the case that not everyone is using the same application. In fact, the variety of messengers and chat apps are so numerous, it’s easy for one department to use a different enterprise chat app than the next. If a specific business messenger is dubbed the standard across the employee base, a company not only has another channel of communication, they have accessibility across their organization and beyond.
What about safety?
Know that every rogue application downloaded (aka unapproved by IT) could result in harm to one’s computer system. This includes one-off chat apps. It is not a secret that the Internet does have its toxic parts, with viruses and scams everywhere. While the app itself may be safe, in the case that It’s downloaded from a third-party website, it still can endanger one’s system. For example, a virus from one PC can easily spread within the whole network. From a corporate standpoint, it’s much safer to choose one application and put it on a source where employees can install it from. Not only does this provide safety, it also provides convenience.
Lack of documentation
With some kinds of enterprise messaging software, it can be difficult to search and retrieve valuable information on-demand. It’s often hard to recall context or to find the valuable files, tasks and documents associated with a conversation. This, however, becomes a non-issue if a company chooses to utilize a unified solution, especially one that provides chat, document collaboration, tasking, file storage, etc. in one solution. By implementing the right software across an organization, not only does this become the approved app companywide, it allows for more organized and efficient interactions. With this type of approved “all-in-one” business messenger, the IT department can also help to manage settings and provide the best possible conversation tracking.
Although the profusion and variety of free chat software may seem tempting, it is important to manage the use of enterprise messaging software within one’s company. By utilizing the right type of business messaging app, you can improve productivity, enhance relationships, and prevent harm to your network.