The Progression of Chat: How Messaging Has Changed in the Workplace
Communication is one of the leading forces responsible for human growth and evolution. In fact, many would argue that it’s the main tool for our development and realization. It’s within this collaboration that many great ideas, discoveries and advances have been made. This is true in business as well, where solid interactions and strong relationships are built through working together and utilizing various tools to get things done.
The historic approach: Email
For companies, time is money and so, time is incredibly important. The advent of the Internet gave way to a great opportunity to exchange information instantly instead of using more traditional methods, like snail mail. This lent itself to the evolution of email, which became a main tool for online communication that is still used today. However, email doesn’t come without its side effects. Email has become an overwhelming flow of messages that can not only detour a person from their most important goals, it can take an inefficient amount of time to read/reply and can reprioritize an employee’s day for them.
The intermediate approach: Messengers
Writing an email takes time, thought and often, is used for communication that doesn’t need an instant response. However, it’s common for teams to utilize a method of creating quick messages and receiving fast responses in return. As such, many companies use messengers— such as Skype, Google Hangout, etc.— to exchange short instant messages and leave lengthier explanations (and less pressing matters) for email. However, a new way to improve communication and collaboration has been developed, which goes even further.
The modern approach: Corporate chat software
Corporate chat software allows for creating and managing conversations in real-time and can even be found as an all-in-one solution. These types of solutions are easier to manage, can allow for increased levels of documentation and are often accessible at a desktop or on-the-go. The right solution will also allow you to connect a chat with a related project or task, within an environment that makes collaboration even more streamlined. Corporate chat software can also be extremely useful for global projects, where the participants cannot communicate in person. With solutions that include video conferencing, direct messaging and group chats, these can allow for more efficient and effective communication.
How we communicate in the business world keeps becoming more effective. And with a shift from the inefficiencies of email to solutions that allow for increased levels of collaboration, making the most out of each work interaction has become extremely important. This shift has helped companies to tackle initiatives in a better way, and more, to reach goals faster than ever before.