Better visibility, ongoing support.
Keeping processes and communication clear between those in field operations (like field service engineers, pre-sales, product specialists, etc.) and other departments can be challenging.
Collaborative Documentation Tools
Goals typically include increased operational effectiveness across the sales cycle, higher customer satisfaction, lowering support cost, and improving visibility of field data.
Obstacles while trying to reach these objectives can include improving accuracy of improvement plans (due to a lack of field data), troubleshooting customer issues, improving win rates and managing resources.
Online collaborative project and document management improves communication
Improved productivity, task management, visibility, and collaboration across teams— Better customer issue escalation paths— Increased ability to reach resources and key contacts
Quick connection with support experts, specialists, product documentation, technology roadmaps, bug fixes, field alerts, and implementation support.
Access to documentation, procedures, tools, product updates, competitive analysis, document collaboration and service resources.