Field Operations

Better visibility, ongoing support.

 
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Keeping processes and communication clear between those in field operations (like field service engineers, pre-sales, product specialists, etc.) and other departments can be challenging. 

Collaborative Documentation Tools 

Goals typically include increased operational effectiveness across the sales cycle, higher customer satisfaction, lowering support cost, and improving visibility of field data. 

Obstacles while trying to reach these objectives can include improving accuracy of improvement plans (due to a lack of field data), troubleshooting customer issues, improving win rates and managing resources.

 

Outcomes

Online collaborative project and document management improves communication

For management

Improved productivity, task management, visibility, and collaboration across teams— Better customer issue escalation paths— Increased ability to reach resources and key contacts

Team benefits

Quick connection with support experts, specialists, product documentation, technology roadmaps, bug fixes, field alerts, and implementation support.

Application

Access to documentation, procedures, tools, product updates, competitive analysis, document collaboration and service resources.

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